FAQ

General Understanding of Exel Solutions

Exel Solutions offers services such as accounting, payroll, and administrative support specifically tailored for UK businesses by leveraging skilled professionals from Sri Lanka.

By implementing a rigorous recruitment process, continuous training, and adherence to UK GDPR and other safety standards.

Cost efficiency, access to a skilled workforce, reduced overhead, and increased operational flexibility.

Through a seamless onboarding process, dedicated client relationship management, and continuous support.

Exel Solutions specialises in serving the accounting sector and other business services for UK-based SMEs. Our highly skilled recruitment team will scout the best talent to meet your business needs.

Cost and Financial Considerations

With Exel Solutions businesses can save up to a 70% reduction in staffing costs compared to hiring locally in the UK.

Flexible subscription-based pricing tailored to the specific needs of the business.

All costs are transparently outlined in the agreement, with no hidden fees.

By leveraging economies of scale, utilising skilled labor from Sri Lanka, and maintaining stringent quality control measures.

Businesses can typically see a positive ROI within six months to a year, depending on the scale and complexity of the outsourced functions

Quality and Performance Management

Through detailed Service Level Agreements (SLAs), regular performance reviews, and realtime monitoring tools.

Regular training programs, feedback loops, and strict adherence to international quality standards.

By following UK GDPR policies, employing state-of-the-art IT infrastructure, and conducting regular security audits

Exel Solutions provides mechanisms for performance improvement plans, additional training, or replacement of staff if necessary.

Through dedicated account managers, regular reporting, and access to performance dashboards.

Legal and Compliance Issues

Compliance with UK GDPR and other relevant data protection laws, alongside robust internal security measures.

By adhering to local employment regulations in Sri Lanka and ensuring fair labor practices.

Service scope, SLAs, pricing terms, confidentiality clauses, dispute resolution mechanisms, and termination clauses.

Through comprehensive non-disclosure agreements (NDAs) and strict contractual safeguards.

Risks include legal penalties and reputational damage; Exel Solutions mitigates these through strict compliance and regular audits.

Operational and Cultural Integration

By providing dedicated account managers, clear communication channels, and a structured onboarding process

Differences in work culture and communication styles are addressed through cultural sensitivity training and effective communication strategies.

With a well-defined transition plan, continuous support from Exel Solutions, and regular updates and feedback loops.

Project management software, communication platforms, and secure data management systems.

By maintaining open lines of communication, setting clear expectations, and engaging in regular team-building activities.

In-house teams should receive training on remote collaboration tools, establish clear communication protocols, and actively participate in the integration process.